Reprinting invoices

SUGGESTED

When I try to reprint customer invoices that were created using OE - Direct Invoice, the amount of the payment received sometimes changes. This has happened even when I reprint an invoice on the same day the invoice was created.  We use a separate company within BusinessWorks to create our customer invoices. That company is still in setup mode. How do I fix this? I end up having to create a whole new invoice to get the amounts correct and it's very time consuming. Any suggestions would be appreciated!