Why would Sage print and post checks to wrong date? Reports match check date, not system date.

SUGGESTED

When we print checks, nothing is edited, we do not change the date, I accept all defaults once I confirm our check numbers match. However, on 7/2, the checks I printed were dated 6/30, the invoice selection and the cash requirements and the following check register were all time stamped 6/30, not 7/2. 

This seems an impossible outcome, my manager is sure I changed the date on accident, but that isn't possible. We also had issues not being able to run back ups for the last couple months, and being shut out randomly from performing tasks, being told that someone else is in Sage, when the other 2 are not in Sage (there are 3 users). I just now followed the instructions to clear users from DB register, and there were a lot on the list. And now if I look at it when I am in Sage, it shows only me, when I close Sage, the list is empty. 

Is it possible that there was a stranded "user" that Sage picked up the wrong date from? I should also note that at the end of that day, I closed Sage and all other programs to restart my computer before leaving, and shut down was halted because of a BW exe. 

Because I know I didn't type the date, it is really important to me to find out what happened, so it doesn't happen again.

Thank you~

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  • 0
    SUGGESTED

    LisaAdams-

    For the most part, our program is pretty simple. The system will use the Check Printing Date from the Print Checks screen. The check printing date is independent of the date the invoice selection report was ran. There is no connection to having running tasks in the back ground and the check posting date.

    Running tasks are generally caused by improper shut downs of the BusinessWorks program or loosing connection to your server while using the Sage BusinessWorks program.

    If you have concerns with your data or how things are posted in the program, then I would recommend you open a support case with a technical support analyst for additional troubleshooting. You can use the CHAT or call 800-447-5700.

    Sincerely,

    Coleen

  • 0 in reply to Coleen Graber

    If I can get the time I can see about opening a ticket. However, I think you missed some key points I was making with the issue. 

    I know the invoice selection report (and cash requirements and check register) is "independent" of the check printing date. That is what is raising red flags. When you print reports, no matter what date's you select, the time stamp on the reports is the current date and time of the run of the report, correct? If i ran a check register for checks issued on 05/15/20, it would have today's time stamp on it. 

    These did not. They were run on 7/2/20. They are dated (as were the checks) on 6/30/20. I didn't pay attention to the date on the check printing dialog, because we date them the day we print them, so the default is selected. At no time did I change the date on anything. I am trying to figure out what happened, 

    I am not blaming the program. I have never heard of anything like this happening. And we have EOL servers and network that corporate has delayed updating. If I had some concrete theories why this would happen, if there is corruption or connection issues... I am just trying to understand what happened, the only "logical" explanation is that I changed the date. But I know I didn't, and I have experimented, it can't be done "accidentally". So if it wasn't that, what are the other possibilities?

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  • 0 in reply to Coleen Graber

    If I can get the time I can see about opening a ticket. However, I think you missed some key points I was making with the issue. 

    I know the invoice selection report (and cash requirements and check register) is "independent" of the check printing date. That is what is raising red flags. When you print reports, no matter what date's you select, the time stamp on the reports is the current date and time of the run of the report, correct? If i ran a check register for checks issued on 05/15/20, it would have today's time stamp on it. 

    These did not. They were run on 7/2/20. They are dated (as were the checks) on 6/30/20. I didn't pay attention to the date on the check printing dialog, because we date them the day we print them, so the default is selected. At no time did I change the date on anything. I am trying to figure out what happened, 

    I am not blaming the program. I have never heard of anything like this happening. And we have EOL servers and network that corporate has delayed updating. If I had some concrete theories why this would happen, if there is corruption or connection issues... I am just trying to understand what happened, the only "logical" explanation is that I changed the date. But I know I didn't, and I have experimented, it can't be done "accidentally". So if it wasn't that, what are the other possibilities?

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