Hello, I am hoping that I can get some assistance on an issue I’ve been facing at work. I am posting payments as credit card, and two or three a month show up as cash when we are balancing our accounts out. I am new to business works.
I am concerned because I have been checking and rechecking my payments when I post them. I have even screen shot the payments to prove that I am clicking the payments as credit when processing them, and two or three a month still show as cash, and my screen shots show I had credit selected.
So, I am wondering if these can be changed after the fact? Is it possible to change a credit card payment to cash after I have posted it? And if so, how can I tell that this has happened?
Your help with this is greatly appreciated. One more thing. Where could I find a manual to help train myself on how to do everything I need to do for my company? I believe I am intentionally not being trained correctly.
Thank you in advance!