Variance between adjusted bank balance and general ledger

SUGGESTED

We are have extreme issues reconciling and finding the variances between the adjusted bank balance and the general ledger.  Our system shows a variance, but it can't be tied back with the recommended reporting.

We also show bank deposits that have been reconciled but are showing open as if they were never deposited?  

How can we clear this up and move forward in our system?  New bank accounts?  Does that mean we are needing to re-enter all the information?  How can we get a functional, working balance with no variances?

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    Also, I have tried rebuilding the files in each module and no error have been found in any module.  We are spending an inordinate amount of time trying to figure out why there are issues.

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    SUGGESTED

    dmkeller-

    If you are having issues with reconciling, I would recommend reviewing our Knowledge Base article #17605 How to reconcile a cash account.  If this is the first time you are reconciling this account, then I would recommend #19464 How to reconcile the cash account for the first time.  We also offer a training class on reconciling cash through our Sage University cite at www.SageU.com.  Since reconciling issues can be unique to each customer, it is difficult to answer questions on what you may be experiencing in this forum.  I would recommend if you need additional assistance I would contact customer support at 800-447-5700 and you can discuss your issues and they can offer what options are available in Sage BusinessWorks.

    Thanks,

    Coleen