dmkeller-

In our Knowledge Base at www.SageKB.com there is a Knowledge Base article - #45585 "How to void a credit card settlement and fees" .  In the article it explains:

When a credit card settlement is posted into Cash Management:

• A deposit is posted for the credit cards
• A charge is posted for the credit card fees

To void a settled credit card transaction, use CM, Transactions, Void Bank Transactions

• Void the deposit for the credit card settlement
• Void the charge for the credit card fees.

So you will want to select Deposit when you are in Void Bank Transactions.

Thanks,

Coleen

I get this as a error message.  

Has this item already been voided? The error message indicates that is was. Otherwise, I would make sure you have not marked the Credit Card Settlement as cleared in your bank reconciliation. Cleared items cannot be voided. Also, if you are typing in the reference # use the look up and manually look for the item.

If that does not resolve it and you are still getting the error, then I would call support for additional troubleshooting assistance. You may have lost your data links to that transaction. They can review your transactions and determine your best options.

Sincerely,

Coleen

Also, it does not show back up in the Credit Card Settlement tab as a option to settle again.  So this does not work.