In CM, go to Void Bank Transactions and void the Charge.  That will put your GL and Bank in balance.  If you void the deposit first and then void the receipt, the system will not add this transaction.  When you void a receipt that BW knows has been included in a deposit, the system thinks that the payment was returned and creates the charge for the bank charge back (nsf).  I hope that helps!

Barbara McNary

I agree with Barbara McNary’s suggestion of voiding the charge to correct. If the original deposit was voided, the charge has nothing to offset against. In the future, you generally do not want to void the deposit AND the receipt – just one or the other depending on what is wrong. If just the deposit was wrong and the Post Receipt date was correct, you can just void the deposit in CM, Void Bank Transactions. Then go back to AR, Transactions, Bank Deposits and redeposit the payment with the correct deposit date. If the Post Receipt date was wrong, then you want to use the Void Receipt option. Void the receipt using the same date and then repost the payment using the correct date. If the payment was deposited, the system does post an offsetting Charge to reconcile against the original deposit that was made. For more information see Knowledge Base article #28208 “How voided or deleted customer receipts or payments affect bank reconciliation”.

Thanks,

Coleen