duplicate invoices

SUGGESTED

I had duplicate invoices.  One was voided because I forgot the sales tax and then I fixed it and used the same invoice number as the one i had voided...Some how the one was closed/ paid off but it doesnt show up on a report our AR guy does.  It seems it was voided and then when I tried to use the same number of the invoice it didnt show up?  Does that make sense? 

Can anyone help?  Should I never use duplicate invoices if i just void one and then fix it and replace it?  Its the same exact order just with some things fixed on it.....!? 

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    SUGGESTED

    [email protected],

    Our system will allow you to reuse an invoice number, although for best practice, we generally recommend you do not. We prefer each transaction has it’s own unique invoice number.

    If you are not seeing your invoice, then I recommend you review Knowledge Base article: Invoices are missing for customers in post receipts, invoice inquiry, on reports or statements (32356)

    This article recommends you to a backup and then rebuild the module. Full instructions on how to rebuild are included in the article as well.  If the rebuild does not resolve your issue, then I would recommend you contact support at 800-447-5700 to speak with a support analyst for additional assistance.

    Thanks,

    Coleen