Application of Deposit exceeds Invoice amount

Good Afternoon:

When I invoiced a customer yesterday for Invoice 2 of 3.  The system required me to use more of the Deposited funds than was shown as the Invoice total...why?  Where are those funds now?  In the Accounts Receivable screen for this customer the proper deposited balance is still reflected.  However, when I go to do the actual Invoice, the available credit balance is short by the $900.  Where are these funds?  Has anyone experienced this situation?  I am wondering if there is some type of ghost cost that was assessed on invoice #2 that isn't being reflected on Invoice #2.  

  • Dear FrontOffice,

    It is unclear why the credit balance is short by $900. If you are selecting the Deposit applied on the summary screen be sure to click the 'Deposits...' button and select to auto apply on the deposit screen. Without researching the transaction it isn't possible to say what may have happened. Please look up article 18739 in the Sage Knowledgebase (SageKB.com). If this doesn't explain the problem, then we would recommend calling customer support 800-447-5700.

    Thank you,

    Janice

  •  the actual Invoice, the available credit balance is short by the $900.  Where are these funds? Kodi Has anyone experienced this situation?  Lucky Patcher I am wondering if  Bluestacks  there is some type of ghost cost that was assessed on invoice #2 that isn't being reflected on Invoice #2.