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Vanport Rigging

Converting Work Orders to Invoices

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My computer thinks a customer is open and is locking it so I cannot convert a work order to an invoice for that customer.  How can I remedy this?  The customer is not open on the computer system anywhere.  

  • Vanport Rigging-

    It sounds like you have a running task stuck in the back ground in your network.  If you are getting a specific message, I would go to the Knowledge Base at support.na.sage.com and do a search on the message you are receiving.  Otherwise, you may want try Knowledge Base article "How to release or disconnect stranded users or tasks (17294)"   to release stranded tasks.

    Thanks,

    Coleen

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