There are times where a user may get stuck or stranded in the program. Check the Network Status Report (File, Network Status Report from the Launcher Menu) and ensure you are the only user displaying. If this report shows users who are not logged in or tasks that are not running, the user or task may have become "stranded." If this happens to you please keep in mind the simple steps below to disconnect users.
IMPORTANT: Have all users exit Sage BusinessWorks including yourself. Also, make sure no other applications are using Pervasive when disconnecting all users.