Help, I have a user stuck in the program and I can't remove them

There are times where a user may get stuck or stranded in the program. Check the Network Status Report (File, Network Status Report from the Launcher Menu) and ensure you are the only user displaying.  If this report shows users who are not logged in or tasks that are not running, the user or task may have become "stranded."  If this happens to you please keep in mind the simple steps below to disconnect users. 

IMPORTANT:  Have all users exit Sage BusinessWorks including yourself. Also, make sure no other applications are using Pervasive when disconnecting all users.

  1. From the Windows Start menu, point to All Programs, point to Sage BusinessWorks, and click DBRegister.      
  2. In DBRegisterSelect the BWSystem1400database so that it is highlighted.
  3. Click the Users 
  4. Click the Disconnect all Users
    A warning message displays that you are about to disconnect all users, click OK. The Sage BusinessWorks users and  tasks have been reset. Click OK, and click Close to exit DBRegister.
  5. Open Sage BusinessWorks to verify that the stranded user or task is cleared.
    Note: If the error "Unable to open smcompanies or smusers"  occurs, Sage BusinessWorks may have been running on the network at the time of the reset. If the message displays on one computer, reboot that computer.  If it happens on more than one computer stop and restart the Pervasive engine on the server. If the problem persists, restart the server; all users should now be able to open Sage BusinessWorks.