There are a number of resources available to you on the Sage BusinessWorks Sage City Resource page.
Tip - When visiting www.sage.com/resources please ensure you select Untied States for your Country or Region and Sage BusinessWorks for your product
Below you will find a break down of what options are available to you on our resource page.
Special notes:
If you are on Sage BusinessWorks 2020 or higher you can access Chat from the Live Chat button on your menu bar
If you are on an older version of Sage BusinessWorks you can access Chat by going to Chat, Sage Live Chat
Both options allow you to easily connect to a support representative Monday - Friday 6 AM - 5 PM Pacific time.
If you have any issues launching chat from within the program please go to our Resources page…
If you are on an active support plan you are entitled to any product update that is released while your plan is active.
Please note that we only support and provide tax updates for the current version and one version back (Sage BusinessWorks 2020 and Sage BusinessWorks 2021) so now would be a great time to get updated before year end.
All products updates can be downloaded from www.sagekb.com and do require a login to…
No, you should never skip making a backup when closing the month. Yes, even if you have a backup of your server or if your IT company is making a backup, YOU should always make a Sage BusinessWorks backup before closing. When closing the month you will get the prompt asking you to back up your company data files before closing and you may ask yourself "Do I really need to backup?" The answer is yes! Selecting…
To create the ODBC connection needed to link to Microsoft Excel:
Notes:
Only 32 bit Office products are supported (see article #69007 "Companies are not showing when trying to do Excel queries" in Related Resouces below)
The following instructions…
We often receive calls from customers who receive connection errors after rebooting their server and are unsure of how to resolve them. There are many possible connection errors (listed below) but they all can have the same cause, a blocked port in the Windows Firewall.
The System backup is a backup that is separate from your individual company backups.
The System backup includes:
If any of these items are missing after moving to a new server or location please make a backup of the System files from the old location and restore to the new.
To back up system or company…
Report groups that include reports that were designed with both the new and old report generator may trigger the error. Reports that may trigger this error include:
If you run into an error trying to access account inquiry or chart of accounts on Sage BusinessWorks 2021 SP4 it is likely that SP4 has not yet been installed on the computer receiving the error.
Due to fixes to issues with the Sage BusinessWorks 2021 program it is necessary to install SP4 on the server and each workstation. If you receive the error " [Task1009: (8,1)……." Error reading FrmMain.OnReturnKey: Invalid property…
If you receive an error when attempting to download the product or a service pack it usually indicates an issue with the browser/PC which is preventing the system from running the Sage Download manager. To resolve this issue download the program or service pack again using the direct download option. Note: It may be necessary to disable your anti-virus to download.
Did you know that there is a configuration file that is used to change specific settings in Sage BusinessWorks?
These settings can be specific to each user and workstation. Double spacing the check register on workstation does not affect another workstation. You can personalize these defaults for each user. To change any of these settings and make BusinessWorks work for you, complete the following steps at each workstation…
If you have employees in the State of New Mexico and are using Sage BusinessWorks 2021 there is a new version of 2021 SP4 available that includes the payroll tax table update for New Mexico.
The new download of SP4 also includes an important fix for customers importing from third party developers that are using BWGAccess to import Sales Orders.
Please download and install the current version of SP4 (build 40) from www…
The 2021 SDI limit and rate increased. To account for this increase you need to make the adjustment in Maintain Tax Tables and Activate States
IMPORTANT: Make sure the rate is updated in both Maintain Tax Tables and Activate States
For further information…
The 2021 941 Enhanced Tax Reporting update is now available
To install the Mandatory update:
Have you ever been in the time crunch, need to get the close done and then the worst happens…you have a power outage, a server disconnect, you get an error message or something just doesn't seem right? Let’s take a look at what you should do if you ever have something happen during a month or year end close.
When is the last time you backed up your Sage BusinessWorks software? Are you prepared if you have a computer crash? Are you going to lose everything? Do you have a plan?
Sage BusinessWorks has a backup utility built into the program that ensures that all Sage BusinessWorks files have been appropriately closed prior to making your nightly backup.
A comprehensive disaster recovery plan is an important part of any business. The following is a list of necessary components to recover Sage BusinessWorks after a hardware failure, virus, ransomware attack, or natural disaster. This information is designed to be a supplement to a comprehensive disaster recovery plan you or your IT network administrator create and document for your company.
IMPORTANT NOTE: Since a Natural…
There is an issue reported in Sage BusinessWorks 2021 where you may encounter errors working with report groups.
Report groups that include reports that were designed with both the new and old report generator may trigger the error. Reports that may trigger this error include:
These errors do not appear to occur if the report group is run with just GL…
Just as a reminder your SDI and SUI rates need to be manually adjusted in the Sage BusinessWorks program. To manually adjust these rates:
For more information…
See our new post on our News and Alerts forum for more information
In order to process the 2020 1099-MISC or 1099-NEC you must be on Sage BusinessWorks 2020 SP3 or higher. See article 17285 How to download and install Sage BusinessWorks Accounting service packs for more information about downloading and installing the service packs. If you are on a version prior to Sage BusinessWorks 2020 please see article 51401 How to upgrade to the current version of Sage BusinessWorks Accounting for…
Some issues have been reported when upgrading to Sage BusinessWorks 2021 and the Database update does not launch or receive the message "INVALID DATABASE VERSION The Company ID:xxxx has not been updated for Sage Businessworks. Please execute the DBUpdate program from the start menu to insure that all databases have been updated to the most recent level." displays when accessing a company.
This issue appears…
An issue has been reported that the amount in Box 4 of W-2 is incorrect if the option 'Include COVID reporting' is selected with a valid Other Pay ID or Task ID selected. This will cause a warning message will appear on 2020 Form W-2 "Box 3(social security wages) + Box 7(social security tips) x 6.2% must be within $1.00 of Box 4 (social security withheld)"
This issue has been reporting to Engineering…
Important notes about the current service packs:
