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  • Top call generators, 1099 info, W-2 info

    Kim Crabtree
    Kim Crabtree

    See our new post on our News and Alerts forum for more information

    Top call generators, 1099 info and W-2 info

    • 21 Jan 2021
  • Printing 1099s and there is no data available or cannot select the 1099-NEC

    Kim Crabtree
    Kim Crabtree

    In order to process the 2020 1099-MISC or 1099-NEC you must be on Sage BusinessWorks 2020 SP3 or higher.  See article 17285 How to download and install Sage BusinessWorks Accounting service packs for more information about downloading and installing the service packs. If you are on a version prior to Sage BusinessWorks 2020 please see article 51401 How to upgrade to the current version of Sage BusinessWorks Accounting for…

    • 7 Jan 2021
  • Database update does not launch when upgrading to Sage BusinessWorks 2021

    Kim Crabtree
    Kim Crabtree

    Some issues have been reported when upgrading to Sage BusinessWorks 2021 and the Database update does not launch or receive the message "INVALID DATABASE VERSION The Company ID:xxxx has not been updated for Sage Businessworks. Please execute the DBUpdate program from the start menu to insure that all databases have been updated to the most recent level." displays when accessing a company.

    This issue appears…

    • 5 Jan 2021
  • Important information if processing W-2s including COVID wages in Box 14

    Kim Crabtree
    Kim Crabtree

    An issue has been reported that the amount in Box 4 of W-2 is incorrect if the option 'Include COVID reporting' is selected with a valid Other Pay ID or Task ID selected. This will cause a warning message will appear on 2020 Form W-2 "Box 3(social security wages) + Box 7(social security tips) x 6.2% must be within $1.00 of Box 4 (social security withheld)"

    This issue has been reporting to Engineering…

    • 31 Dec 2020
  • New service packs are now available - What you need to know

    Kim Crabtree
    Kim Crabtree

    Important notes about the current service packs:

    • These service packs DO NOT include any payroll tax updates.  
    • These service packs should be installed prior to printing 1099s.
    • If using a network version of Sage BusinessWorks 2021 the service pack has special installation instructions.  See article 108011 for further instructions.
    • The updates for the 2020 1099-NEC and 1099-MISC changes are ONLY available for Sage BusinessWorks…
    • 9 Dec 2020
  • Update on 2020 1099-NEC service packs and tax table updates

    Update on 2020 1099-NEC service packs and tax table updates

    Kim Crabtree
    Kim Crabtree

    Due to the addition of the 1099-NEC our service pack release will be different this year.  We will be releasing service packs for both the 2020 and 2021 versions to account for these changes.  Below you will find each service pack we will be releasing along with a rough estimate on when they will be available. The actual 1099-NEC form update has not yet been released by Aatrix, we anticipate that being released with the…

    • 20 Nov 2020
  • Busy season is coming - get to know your support options

    Busy season is coming - get to know your support options

    Kim Crabtree
    Kim Crabtree

    As year-end approaches, now is a good time to get familiar with the various support options that are available to you. Some options are even available 24/7.

    1. Visit the Sage City resource page.  the Sage City resource page is your one-stop shop for everything Sage BusinessWorks related.  On this page you will find links to:
      • Inquire - takes you to the Sage City page
        • Find assistance from other product users by posting…
    • 17 Nov 2020
  • Have you ordered your 2020 W-2 and 1099 forms?

    Have you ordered your 2020 W-2 and 1099 forms?

    Kim Crabtree
    Kim Crabtree

    Today we are going to discuss what forms are needed for printing W-2s and 1099s using Enhanced Tax Reporting.  Due to the addition of the 1099-NEC the 1099 form product numbers may have changed.  The following forms are required for printing:

    W-2 forms

    • The employee copy is printed on the blank 4-up perforated paper with the instructions on the back that you purchased. (Sage forms LW2BLANK4 Laser and LW2BK4DWS bundle…
    • 12 Nov 2020
  • Sage BusinessWorks 2021 RTM Hot Fix is now available

    Kim Crabtree
    Kim Crabtree

    The Sage BusinessWorks 2021 RTM Hot Fix is now available at www.sagekb.com.  This Hot Fix is to resolve issues relating to the 2021 RTM release. To download the Hot Fix follow the steps below:

    1. Visit www.sagekb.com
    2. Click Log on in the top right-hand corner.
    3. Click Log on for downloads and personalized content.
    4. Enter your Username and Password (If you are not already registered select Sign Up for portal account).
    5. Select My do…
    • 13 Oct 2020
  • Finalized 2020 Q3 941 is available

    Kim Crabtree
    Kim Crabtree

    To get the forms update from Enhanced Tax Reporting:

    1. Select the 941
    2. Click OK to continue processing the tax form
    3. If a mandatory update is available you will receive a message with three options Automatic, Manual or Continue Expired
    4. Select Automatic
    5. Click Next to accept the Automatic Update
    6. Once that is complete exit the form and restart Enhanced Tax Reporting to see new form
    • 5 Oct 2020
  • Sage BusinessWorks 2021 (build 21) is now available for download

    Kim Crabtree
    Kim Crabtree

    Sage BusinessWorks 2021 build 21 is now available for download.  Please note this build includes fixes for the Sage BusinessWorks 2021 issues listed below.  If you had previously installed Sage BusinessWorks 2021 (build 19) please download build 21 using this link Download Sage BusinessWorks 2021.0 release and then reinstall at your server or standalone computer. NOTE:  If using the network version, you will need to rerun…

    • 25 Sep 2020
  • 2021 issue addresses not printing on forms

    2021 issue addresses not printing on forms

    Kim Crabtree
    Kim Crabtree

    An issue with the 2021 release has been discovered where addresses (DBMemo) fields are not printing on forms.  While we work on a resolution we wanted to provide a workaround for those that have installed 2021 and are encountering the issue.

    As a workaround you can create a copy of your current form and replace the DBMemo field with a DBText field using the process below:

    1. Select desired form in Utilties, Maintain For…
    • 23 Sep 2020
  • Sneak Peak 2021

    Sneak Peak 2021

    Kim Crabtree
    Kim Crabtree

    Sage BusinessWorks 2021 is coming soon and we would like to give you a sneak peak of some of the new features that are going to be included. 

     To view our video click here

    • 10 Sep 2020
  • Did you know that you can contact chat support from within your Sage BusinessWorks program?

    Did you know that you can contact chat support from within your Sage BusinessWorks program?

    Kim Crabtree
    Kim Crabtree

    If you are on Sage BusinessWorks 2020 you can access Chat from the Live Chat button on your menu bar

    If you are on an older version of Sage BusinessWorks you can access Chat by going to Chat, Sage Live Chat

    Both options allow you to easily connect to a support representative Monday - Friday  6 AM - 5 PM Pacific time.

    • 3 Sep 2020
  • Did you know you can make a test company?

    Did you know you can make a test company?

    Kim Crabtree
    Kim Crabtree

    Making a test company is a quick and easy process.  Follow the steps below to make a copy of your existing company so you can test transactions without affecting your live data:

    1. Have all other users exit Sage BusinessWorks
    2. From the Sage BusinessWorks Launcher, select Utilities, Maintain Companies
    3. Select the company you wish to copy, and click the Copy button.
    4. In the Copy Company window, enter the new company ID. If you would…
    • 27 Aug 2020
  • Update - "Error processing data file"

    Kim Crabtree
    Kim Crabtree

    Aatrix has pushed out a release that should resolve the "Error processing data file" error when processing payroll tax forms.

    To get the automatic update select any current form and continue to process.  You will then get prompted for the Automatic Update. Run the update and you should be able to process tax forms without error. 

    • 12 Aug 2020
  • Tips on what options are available when printing checks

    Tips on what options are available when printing checks

    Kim Crabtree
    Kim Crabtree

    Did you know there are a number of check options that can be set to control how your checks print without having to customize your form?

    Tied of editing your forms? Did you know there are a number of check options that can be controlled through menu options instead of having to edit each form?

    In Accounts Payable / Cash Management options can be set under CM, Accounts, Maintain Cash Accounts, ...Check Options

    The options…

    • 6 Aug 2020
  • Should you skip the backup when doing a month end close?

    Should you skip the backup when doing a month end close?

    Kim Crabtree
    Kim Crabtree

    No, you should never skip making a backup when closing the month.  Yes, even if you have a backup of your server or if your IT company is making a backup, YOU should always make a Sage BusinessWorks backup before closing.  When closing the month you will get the prompt asking you to back up your company data files before closing and you may ask yourself "Do I really need to backup?"  The answer is yes!  Selecting…

    • 31 Jul 2020
  • I can't process my payroll, it appears to be hanging

    I can't process my payroll, it appears to be hanging

    Kim Crabtree
    Kim Crabtree
    Payday comes and you are in the process of doing your normal payroll routine and all of a sudden your payroll calculation gets stuck, what should you do?
    1. End the payroll calculation.
    2. On the PR menu, point to Employees, and click Maintain Employees.
    3. Look at the first record that displays.  If there is no employee ID in the field you have a blank employee record.
    4. Click the Delete button on the blank record, if it is available…
    • 24 Jul 2020
  • What is a System backup and why do I need to make one?

    What is a System backup and why do I need to make one?

    Kim Crabtree
    Kim Crabtree

    System backup frequently asked questions:

    When backing up I notice that there is a company listed called System, what is this company? 

    When selecting the System company you are choosing to back up your users and passwords, security settings registration information and your custom forms.  This backup is critical when having to install on a new server or standalone computer as it is needed to grant access your individual…

    • 17 Jul 2020
  • Instructions on how to handle an amount on line 7 fractions of cents for the 2020 Q2 941

    Instructions on how to handle an amount on line 7 fractions of cents for the 2020 Q2 941

    Kim Crabtree
    Kim Crabtree

    While several assistance programs have been included in the 2nd quarter 941 form to reduce taxable wages, these programs (Qualified Health, Employee Retention, Paid Family Leave) do not reduce the tax liability schedule in the 941 form automatically. The tax liability schedule must be adjusted manually to account for these amounts which will vary depending on the type of employer credit.

    Follow the instructions below…

    • 1 Jul 2020
  • Have you ever tried to launch the program or a report and nothing happens?

    Have you ever tried to launch the program or a report and nothing happens?

    Kim Crabtree
    Kim Crabtree

    Have you encountered an issue where you select the Sage BusinessWorks program and a wheel spins and nothing happens?  What about launching the program and a screen pops up and then goes straight to the Windows task bar?  This behavior can occur for a number of reasons but the most frequent reason is a change with the computer display, such as a new monitor, moving from two monitors to one or changing the resolution…
    • 26 Jun 2020
  • How can I get updates about product releases, alerts and notifications

    Kim Crabtree
    Kim Crabtree

    We often hear that you are not receiving notifications when new releases are available, or it is going to the wrong person.  We have made it easier for you to sign up and ensure that the right people get the news in a timely manner. All product releases, release notes, alerts, announcements and news will be posted in the Sage BusinessWorks Announcements, News and Alerts forum in Sage City.

    To start receiving email…

    • 11 Jun 2020
  • I closed my month but things do not look right, or am now getting an error.  What should I do?

    I closed my month but things do not look right, or am now getting an error. What should I do?

    Kim Crabtree
    Kim Crabtree

    Special notes:

    • IMPORTANT: If performing closes remotely (due to working at home), please note this process may take quite a bit longer than it does in the office.  Please be patient with the close and if you do not feel it is completing you can stop the close but then you MUST restore a backup from prior to attempting the close before continuing.
    • Before starting a close you should always make a backup within the Sage…
    • 28 May 2020
  • How long are you keeping history in your Sage BusinessWorks product?

    How long are you keeping history in your Sage BusinessWorks product?

    Kim Crabtree
    Kim Crabtree

    Did you know you can change how long you are keeping history in your Sage BusinessWorks program?  Below you will find details about how to change your months to keep history for each module within Sage BusinessWorks.

    Accounts Payable:

    Change the months to keep Accounts Payable history in C/M, Utilities, Maintain C/M Parameters.

    Notes:

    • Months to keep history can be set from 1 to 60 months. The longer transactions are…
    • 7 May 2020
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