Can someone provide me with a contact at Sage for Support with Sage Budgeting and Planning, preferably Canadian?

I have a client who had Sage Budgeting and Planning set up about a year ago and they are looking for tech support and / or additional training since the software is not up and running after a major financial investment through Sage PSG.  They have Silver Level support and I am hoping that someone internal at Sage can assist them rather than having to pay an addition $200 plus per hour to use this tool.  Is there a direct line to support for this product?