Remote Data Access (formerly Sage Drive) connectivity issues

If you are unable to connect to Remote Data Access (formerly Sage Drive), please visit www.Sage.com/Resources for options, including links to Sage Knowledgebase, Sage City, and Sage University, as well as Sage Q&A Live, Chat, and Online Case submission. 

If one person at your business is able to log into the company, you can try to rebase your company by referring to Sage Knowledgebase article 86949: How to rebase a Remote Data Access (formerly Sage Drive) company.  

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  • After being down for several days here is what we are currently experiencing:

    1. First, I'm the only authorized user.

    2. Cannot open the company on my computer at work because the file C:\Users\Tammy\Desktop\Company\xxxxxxxx\PERMISS.DAT is missing or damaged.

    3. Talked to tech support and told them that I also run Sage Remote from my home laptop.  He suggested that once the Sage 50 NA issues were resolved to try and open the company from the home laptop, do a backup of the company by using the Automatic Backup Utility with the idea of either to reshare or restore the company on my computer at work.  Once I received confirmation that Sage 50 NA was up and running, I went home and tried opening the company up on my laptop.  It opened but in READ ONLY mode.

    4. Got all the way through the Automatic Backup Utility setup and now I'm getting this error message "You cannot back up this company right now.  Please make sure no one has this company open in Sage 50 and try again."

    5. How do I get out of READ ONLY mode?

    6.  Is it possible that the PERMISS.DAT file has the company locked to make it think someone else has it open?

    7.  Is the PERMISS.DAT file causing the READ ONLY mode from my laptop access? 

  • Hello Tammy, 

    Please visit www.Sage.com/Resources for options, including links to Sage Knowledgebase, Sage City, and Sage University, as well as Sage Q&A Live, Chat, and Online Case submission. 

    Note: The [email protected] email inbox is no longer in service.

    Thank you!

  • Hello Melissa, 

    Please visit www.Sage.com/Resources for options, including links to Sage Knowledgebase, Sage City, and Sage University, as well as Sage Q&A Live, Chat, and Online Case submission. 

    Note: The [email protected] email inbox is no longer in service.

  • Hi Casey, i have a workaround for you to try. Please be sure both users are Admin users (Maintain > Users>Set Up User Security),  If you are both Admin users in Sage 50, you should both be able to pause and reshare.