Remote Data Access (formerly Sage Drive) connectivity issues

If you are unable to connect to Remote Data Access (formerly Sage Drive), please visit for options, including links to Sage Knowledgebase, Sage City, and Sage University, as well as Sage Q&A Live, Chat, and Online Case submission. 

If one person at your business is able to log into the company, you can try to rebase your company by referring to Sage Knowledgebase article 86949: How to rebase a Remote Data Access (formerly Sage Drive) company.  

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  • I am on the phone at the moment with one of your technicians.  She is explaining to me that we, meaning me and my client in a different location, can no longer both long in with our individual ideas and be able to share or pause sharing.  Only the data owner can do that.  Doesn't make sense to me.  Is this a change from the 2020 version to the 2021 version?  

  • That has been my experience.  Which makes no sense to me either.  It is a pain because I cannot reconcile my account without pausing.

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