From Sage 500 Knowledgebase article  94251  "Error: "OpenCrystalPrintEngine -2147024894; Automation error The system cannot find the file specified" when trying to preview/print reports"

Resolution:

If runing Sage 500 verion 2018 or higher, try the following.

1. Close and shutdown the Sage 500 Desktop
2. Right click the Sage 500 icon and select Run As Admnistrator to launch the application.
3. Login and try to reproduce the reported error

Try running the steps from the article under Related resources entitled "Crystal Configuration Utility"

If you are still getting the error after following the steps above please contact Sage 500 Technical Support  for further help.

I just downloaded the Crystal Configuration Utility.  I have tried the other options so far.

Thanks

Joe

I just downloaded the Crystal Configuration Utility.  I have tried the other options so far.

Thanks

Joe

Joe: Did you already check the application.config file in the "C:\Users\<user name>\AppData\Roaming\Sage Software\Sage MAS 500" folder to confirm the <ReportPath> setting for the user? This ReportPath setting defines the parent-folder under which the 500 software looks for each module's \Reports folders containing the standard Crystal reports *.rpt files.

Other reports were working.

I downloaded the Crystal Config Utility.  and it seems to be fine now.

Thanks for the help!

Joe

The client needs to run as administrator to bypass the crystal error.  Give the end user admin rights to the desktop then right click on the sage icon ==> go to properties ==> click on compatibility tab ==> check run as administrator.

This is an old post and your reply is not entirely accurate as changing the business desktop launcher permissions in this way is a troubleshooting technique. The different deployment methods and group policy or user account restrictions may not allow a user to run the desktop as administrator. Also, the Crystal Config Utility was specifically designed to add a config file to some of the report exes that adds attributes when launching some report tasks because of issues with Crystal Reports version incompatibility.

From an installation perspective, you have to coordinate the client deployment within the applicable environment and policies. If you are running multiple versions of Crystal, or using an application that installs an updated Crystal runtime engine, then the Crystal Config Utility may resolve report launch problems.