Kindly contact Sage 300 Support desk to have a consultant investigate and troubleshoot directly on your machine, as there could be numerous reasons why you are experiencing this issues

Hi.  Did you get a solution to this issue?  Im encountering something similar, where one windows user is logging in using Remote Desktop, and in the Licensing Manager its stating Report Designer Licensed: NO, but another windows user logging on to the exact same screen, has Remote Designer Licensed: YES.  Both logging into Sage 300 as Admin.

Its also stating Report Manager Licenses: 1 for the 1st User and Report Manager Licenses: 2 for the 2nd User.

Kindly contact Sage 300 Support desk to have a consultant investigate and troubleshoot directly on your machine, as there could be numerous reasons why you are experiencing this issues

I agree with Luke, you need to get Sage Support to troubleshoot. However, on the surface, it does sound like a permissions issue; where one Windows user has full permissions, and the second user has improper permissions. This means that the first user is able to access the purchased BI licenses, but the second user, due to improper permissions, is unable to access the underlying folders properly including the BI license files and therefore only is able to see/use the BI licenses that come with the system for "free". A quick work-around, until you can get Sage Support to help you troubleshoot the specifics, is to open Sage by doing a right-click on the Sage Icon and selecting "Run as Admin". This at least temporarily lends the Sage program the permissions it needs to properly read the BI Licenses. Once you do this, the License Manager should state Remote Designer Licensed: YES. However, it is obviously best to fix the underlying problem properly by contacting Sage Support & doing whatever they suggest for the specifics of your situation, which may be redoing the Window's user permissions, or something else. 

Thanks Luke and Gabriela.  I assumed it was going to be a permissions issue as the server its installed on is massively locked down for the users, they have full access to the Sage300 folder although it is hidden, and they dont have access to much else.  I have raised a ticket with Sage support so hopefully I will get it resolved.

Thank you for all the suggestions and feedback.

The client was upgraded to Sage 300 ERP 2020 and this resolved the issue.