Credit Note Issue

SUGGESTED

I was going over an account and noticed that there was a credit note done which never got completed. The column "Completion Date" is blank when normally there is a date. It also never shows up in Invoice Batch List. Now if we go to the customer's account, the balance will always be off by this credit note. Anyone know how to fix this? I've tried manually doing an invoice entry, debit note, etc. with no luck. 

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