Edit the customer master, check the "Print Statements" box.

Hi Jay, so we did tried that however its still giving said error. Any other suggestion(s)?

Check all your settings on the Statement screen, you're missing something simple.

Check Customer Master > Ensure Last Statement Date was not later than current statement printing date

Thanks kkhgoh. We have made progress in this matter by changing a flag (ARCUS.Category) in the database.

The previous version of Sage had a billing option which is no longer available for newer version, hence a manual change had to be done from 1 to 0. Thanks

Thanks for the info, MIS DEPT

Good day All

i having the same problem at a client and i tried your route and there is no 1 value only 0. the client is running version 2917 product update 9. please assis

Are they part of a national account?  Does the national account have the print statements tick on? If you want to print the individual ones, take the tick off the national account.