Check out what has been applied to that invoice in AR Customer Inquiry. Make sure an AR Credit Note wasn't applied as well.

Hello,

The invoice is vanished in AR customer inquiry list. and I can see the credit not applied value is zero. Pls see the below screenshot. I have escalated to sage middle east for further analysis.

Regards

Nish

It's an open document.  If you can't see it on the open document list, make sure you've checked the right boxes.

Hello Jay,

I have checked the document type is ''IN'' then, included fully paid and pending amounts. 

It's not an invoice.  Check the CR box.

It's an invoice generated in OE. (Ref IN0000002490). It's vanished from the list of documents. There is pending credit note, and I couldn't find the aforesaid invoice to set off.

Regards,

Nish

Documents don't "vanish".  You're making a simple mistake somewhere.

Could be. We are new to sage 300. Even, Our local partner couldn't figure out. We have submitted the log form to sage middle east to analyse on the same.

Has the AR Invoice Batch that contains this OE Invoice been posted? (Or have any AR Invoice Batches originating from OE been deleted?)

I have just noticed it. This invoice (#2490) is missing in AR batch list as well. I can see the INV# 2489 and 2491 were posted. I'm sure. No one has deleted. the user doesn't have right to delete. 

Send a screenshot of the Invoice from OE Invoice Entry.

Any entries missing in the AR Invoice Batch that contains INV# 2489 and 2491? Do the entry number skip a number? (Like 4,5,6,8...)

Hello. Only 2490 is missing from the batch, Rest all numbers are in sequence.

Do the entry numbers jump a number too? If so, somebody deleted it.