Having Problems Configuring the PORTAL Database?

Setting up the new 6.0 portal should be a fairly straightforward process.  However, there are times when it isn't.  What happens if you run into the following error? 

"Invalid Input.  Cannot connect to the server.  You may have specified an incorrect server name or server port."

Try these suggestions:

  1. Enable the TCP/IP protocol in the network configuration window for the SQL server in the SQL Server configuration Manager window.  The TCP/IP protocol might be disabled.
  2. If you are using SQL server 'Express', confirm that under the TCP/IP protocol Properties, the TCP port is set to 1433.  To do this, go into SQL Server Network configuration and then go to Protocols for the server.  Right click TCP/IP, go to Properties and confirm that the TCP Port is set to 1433.

If you are unable to find your answers in our website, please don’t hesitate to contact us through the community, chat or online support tickets.