DIRECT DEPOSIT INFORMATION MISSING AFTER 2.19.3 update

Question

I have 2 clients who both have the same issue after updating to PR2.19.3 Bank Dep Amount and YTD info are blank or 0

jcnichols · Accepted Answer

Hi, 
 The issue affects Direct Deposit stubs - not P/R Checks. 
 There is no data corruption or missing data. 
 The issue was caused by the inclusion of Employer Contributions in the DD stub printing PR2.19.3 
 To work around the issue there are 2 options: 
 Option 1 
 Print Stubs using the "Standard" form code. If the standard form code has been modified see Option 2 
 Option 2 
 Click the Designer Button on the Direct Deposit Stub Printing Dialog 
 Click The Field Explorer button from the Crystal Designer Tool Bar 
 Expand the Formula Fields node 
 Scroll down to LineAmount 
 Remove the existing formula and replace it with the formula below - Click Save and Close 
 Select case {PR_CheckPrintingWrk.LineType} case "1" ' Earnings code amount formula = {PR_CheckPrintingWrk.EarningsPayAmt} case "2" ' Tax amount formula = {PR_CheckPrintingWrk.TaxAmt} case "3" ' Deduction amount formula = {PR_CheckPrintingWrk.DeductionPayAmt} case "4" ' Employer Contribution amount formula = {PR_CheckPrintingWrk.EmployerContributionPayAmt} case "5" ' Direct deposit amount formula = {PR_CheckPrintingWrk.DistributionAmt} End select 
 
 Stay in Formula Fields 
 Scroll down to LineAmountYTD 
 Remove the existing formula and replace it with the formula below - Click Save and Close 
 ' Year to date amounts Select case {PR_CheckPrintingWrk.LineType} case "1" ' Earnings amount if {PR_CheckPrintingWrk.PrintEarningsPayAmtYTD} = "Y" then formula = {PR_CheckPrintingWrk.EarningsPayAmtYTD} end if case "2" ' Tax amount formula = {PR_CheckPrintingWrk.TaxAmtYTD} case "3" ' Deduction amount if {PR_CheckPrintingWrk.PrintDeductionPayAmtYTD} = "Y" then formula = {PR_CheckPrintingWrk.DeductionPayAmtYTD} end if case "4" ' Employer Contribution amount if {PR_CheckPrintingWrk.PrintEmployerContribPayAmtYTD} = "Y" then formula = {PR_CheckPrintingWrk.EmployerContributionPayAmtYTD} end if case "5" ' Direct deposit amount formula = {PR_CheckPrintingWrk.DistributionAmtYTD} End select 
 Stay in Formula Fields 
 Scroll down to LineDetailDesc Remove the existing formula and replace it with the formula below - Click Save and Close select case {PR_CheckPrintingWrk.LineType} case "1" ' Earnings code description formula = {PR_CheckPrintingWrk.EarningsDesc} case "2" ' Tax description formula = {PR_CheckPrintingWrk.LineTaxDesc} case "3" ' Deduction code description formula = {PR_CheckPrintingWrk.DeductionDesc} case "4" ' Employer Contribution description formula = {PR_CheckPrintingWrk.EmployerContributionDesc} case "5" ' Direct Deposit Bank description formula = {PR_CheckPrintingWrk.DirectDepositBankDesc} end select 
 
 File Save 
 Exit the Crystal Designer. 
 Direct Deposit check amounts and direct deposit YTD will now print on the forms. 
 
 Thanks 
 John Nichols 
 Sage

Sage 100

DIRECT DEPOSIT INFORMATION MISSING AFTER 2.19.3 update

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