We upgraded to Sage 100 Standard 2014 a couple weeks ago and recently have had intermittent issues when emailing invoices. We've been emailing batches of invoices on several occasions since the upgrade without any issues. Four times in the last two days we've received a timeout error when emailing invoices and after clicking proceed the subsequent invoices continue printing/emailing without a problem. Before upgrading we were using MAS 90 4.4 and had never had this issue.
I suspect it may be an issue with our email provider (Rackspace) but I wanted to see if anyone here has some insight. Below is the error displayed in Sage 100:
Unable to verify SMTP connection.
ChilkatLog:
VerifySmtpConnection:
DllDate: Jan 19 2012
UnlockPrefix: SBestSoftMAILQ
Username: ALICIA-2014:Alicia
Architecture: Little Endian; 32-bit
Language: ActiveX
Checking TCP/IP connectivity to the SMTP server.
This does not check the login/password.
Checking connectivity to SMTP server secure.emailsrvr.com:465
smtp_host: secure.emailsrvr.com
smtp_port: 465
ConnectTimeoutMs_1: 30000
calling ConnectSocket2
IPV6 enabled connect with NO heartbeat.
connectingTo: secure.emailsrvr.com
dnsCacheLookup: secure.emailsrvr.com
Resolving domain name (IPV4)
GetHostByNameHB_ipv4: Elapsed time: 31 millisec
maxTimeMs_connect: 30000
myIP_1: 192.168.0.170
myPort_1: 59525
connect successful (1)
clientHelloMajorMinorVersion: 3.1
buildClientHello:
majorVersion: 3
minorVersion: 1
numRandomBytes: 32
sessionIdSize: 0
numCipherSuites: 10
numCompressionMethods: 1
--buildClientHello
handshakeMessageType: ServerHello
handshakeMessageLen: 0x46
processHandshakeMessage:
MessageType: ServerHello
Processing ServerHello...
ServerHello:
MajorVersion: 3
MinorVersion: 1
SessionIdLen: 32
CipherSuite: RSA_WITH_AES_256_CBC_SHA
CipherSuite: 00,35
CompressionMethod: 0
Queueing ServerHello message.
ServerHello is OK.
--ServerHello
--processHandshakeMessage
HandshakeQueue:
MessageType: ServerHello
--HandshakeQueue
Dequeued ServerHello message.
handshakeMessageType: Certificate
handshakeMessageLen: 0xc98
processHandshakeMessage:
MessageType: Certificate
ProcessCertificates:
Certificate:
derSize: 1330
certSubjectCN: secure.emailsrvr.com
certSerial: 11C250
certIssuerCN: RapidSSL CA
--Certificate
Certificate:
derSize: 985
certSubjectCN: RapidSSL CA
certSerial: 0236D1
certIssuerCN: GeoTrust Global CA
--Certificate
Certificate:
derSize: 897
certSubjectCN: GeoTrust Global CA
certSerial: 12BBE6
certIssuerCN:
--Certificate
NumCertificates: 3
Queueing Certificates message...
--ProcessCertificates
--processHandshakeMessage
Dequeued Certificate message.
handshakeMessageType: ServerHelloDone
handshakeMessageLen: 0x0
processHandshakeMessage:
MessageType: ServerHelloDone
Queueing HelloDone message.
--processHandshakeMessage
DequeuedMessageType: ServerHelloDone
OK to ServerHelloDone!
No client certificate required by the server.
Encrypted pre-master secret with server certificate RSA public key is OK.
Sending ClientKeyExchange...
Sent ClientKeyExchange message.
Sending ChangeCipherSpec...
Sent ChangeCipherSpec message.
Derived keys.
Installed new outgoing security params.
Sending FINISHED message..
algorithm: aes
keyLength: 256
Sent FINISHED message..
ccsProtocolType: 1
handshakeMessageType: HandshakeFinished
handshakeMessageLen: 0xc
processHandshakeMessage:
MessageType: HandshakeFinished
FinishedMsgLen: 12
Queueing Finished message.
--processHandshakeMessage
Dequeue the FINISHED message...
Dequeued Finished message.
Handshake completed successfully.
Secure Channel Established.
Timeout waiting to read socket or accept connection
timeoutMs: 30000
Timed out waiting for incoming SSL/TLS messages.
timeoutMs: 30000
Failed to read SSL/TLS application messages.
ReadTimeout expired, abandoning attempt to retrieve SMTP response.
Failed to get initial SMTP response;
Failed.
--VerifySmtpConnection
--ChilkatLog
Thanks in advance.
