We have a new install of 4.3 and are unsable to use the Paperless Office function due to an error with the Sage PDF Convertor. We are getting the "Printer not activated, error code -20" when we right click then "Printing Preferences" in control panel.
The preferences window appears reading "Amyuni PDF Converter Version 3.01a" and below reads "Licensed to Sage Software Inc.".
If I click on the "..." the fields for "Licensed to" and "Activation Code" are blank. Should we have recieved a code with the install?
Thanks for the help
Ensure you've installed latest service updates and patches. Also, verify that paperless is not using the NUL port. You don't need any codes for the converter.
You need to install the Service Updates. The correct version of the driver is 3.03. The error 20 is normal, the license provided is a runtime only restricted to MAS 90. You can reveiw the properties of the driver by right clicking on "Properties"
Thanks for the suggestions. verified it is not using NUL port.....it is on LPT1. Interestingly, now when I run "Test Converter" in Company Maintenance-Test Email I get the following error:
Unable to process the Lockfile:
The last bullet of this PER may help.
now I am getting error code -41, then another entitled "ProvideX - Printer Allocation" reads "Unable to Start Document" then after I hit "OK" I get
error "File 'SY_System' not found
pulling my hair out!