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DenBroussard wrote:

What is the difference between Sage 100 ERP Version 2013 Download and Sage 100 ERP Version 4.5 Download.  And then there is Version 4.5 Product Update 6 with 4.50.6 and Version 2013 with Product Update 2 (5.00.20) - how do I know which update I should be doing - and is there an order I should do them in?  I am currently using version 4.50

Thank you!

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Call your reseller.

If you don't know the difference between SAGE ERP 100 and SAGE MAS90 version 4.50 , and also don't know what service updates are, what order to install, etc......................its going to cost you more to have your reseller fix whats broken than having them do the upgrade.

To answer your question, because "Call Your reseller" does not answer the question.

v4.5 and 2013 are two versions of Sage 100.  The current version is 2013, which is after 4.5.  Then there are product updates, similar to Window OS Services packs, that go on top of your version with bug fixes.

If you are on v4.50.0 then you can install the Product Update 6 to get you current on that version (minor update / impact), or upgrade your version to 2013 (major update / impact)

Hope that answers your question.

Chris

--Partners, we don't need no stinkin partners

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Chris

 

--Partners, we don't need no stinkin partners

 

 

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Reseller make a lot of money fixing the problems created by people with this attitude.

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BigLouie wrote:

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Chris

 

--Partners, we don't need no stinkin partners

 

 

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Reseller make a lot of money fixing the problems created by people with this attitude.

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QFE.

I had a client do an upgrade themselves because they didn't want to pay the 8 hours to do the upgrade (it was too expensive).

I ended up billing them for 34 hours fixing everything after they did the upgrade.

Some people take their car to a mechanic, some people fix their own cars.

Some people put air in their tires, others can bore cylinders and change out engines.

Don't be penny wise and pound foolish.

It is important to know your limitations. 

Or, keep your resume updated!

This is the Sage ERP COMMUNITY Forum.  Users come here to ask questions and hopefully get answers about their product.  If all questions are going to be answered with "Call your Reseller" then eventually no one will post questions and the forum is useless, which I feel it is now.

I am an IT Profesional, two years ago when I was new to Sage, we paid our reseller to do our upgrade.  This involved several thousand $$$, 5 hours of downtime and several critical issues (oversights).  I just performed our next upgrade to Sage 100 and FAS, by myself, on Monday with 1.5 hours of downtime and no issues after go live.  I was able to do this because I asked questions and eventually got the answers I needed, no help from BigLouie.

cparks73, I think some IT folks think they can just run the setup program, convert the data, and have no issues.

I've seen several cases where users were very unsuccessful with installing their own upgrades.

In other instances, users have installed their own upgrades with no issues.  Altough, there would typically be lot of research required, probably some training, etc.

I think the consensus is that MAS is a very unique product with a ton of things you just wouldn't know without previous MAS installation/upgrade experience.

Every installation is different (modules, customizations, etc).

Every upgrade is different as well.  For example, converting from 3.71 to 4.5 will cost you several thousand dollars and some issues are expected to be ironed out after the upgrade due to skipping so many versions.

Conversely, a 4.4 to 4.5 upgrade is pretty easy.

cparks, I'm all for users trying things out on their own -- as long as you have a GREAT backup.

5 hours of downtime during the middle of the day is not professional or reasonable.  Planned downtime for a data conversion is expected, however, but we always plan for this to happen after hours and sometimes the customers are able to get everyone out a little early on a Friday for example.

Just like there are roofing contractors, plumbers, electricians, lawyers, or anyone else in any profession that may not know what they are doing, that should not be the example for all resellers. There are some very, very good resellers out there who know the product inside and out, and during the upgrade process can take the extra time to explain what they are doing and why.  These are the people to get to know.

Dawn