We do most of our custom development work for clients on our own system. (Build and test VI jobs, create and modify Crystal Reports develop custom forms, data troubleshooting, etc.) For the past 20+ years we simply copy the client data folder (MAS_xxx) from their server to our system to do this. When we copied the data in a test version 2019 system (ver 6.10.2.0 and PR 2.19.4.0) to an install of the same version on our system and try to access payroll we get the following message:
The encryption key is invalid. See your system administrator.
We cannot access Payroll data at all for this company. In addition, we get error 200 messages in other modules in this company.
We contacted Sage Support which told us that Sage will no longer allow resellers to transfer customer data to other systems! This is outrageous as we have been routinely doing so for years. This makes it almost impossible to support our clients on the new version of the product. With Sage requiring the upgrade to Payroll in January we are being forced to install a version of the product we cannot support in a reasonable manner.
Please tell me there is a way to transfer Sage 100 data form one system to another and successfully access payroll and all the other data with no errors? Failure to do so is unacceptable for resellers.
