Help file incomplete?

We are getting "This page can't be displayed" in conjunction with "Make sure the web address //ieframe.dll/dnserrordiagoff.htm# is correct." But it occurs only when accessing Fields within Inventory Management. I have already tried setting the standard ItssRestrictions → MaxAllowedZone registry entry--which I do not believe would affect just part of a help file anyway--to no effect.


In Item Maintenance, click the green Help button (bottom right), then About this Window, then Fields. So far so good. But then click the link for any field, and we get the "This page can’t be displayed" message. The same thing occurs if I press F1, then Fields, then click any field link. In fact, if I go to Sales Promotion Maintenance, then press F1, I get the same error. Or if I open the .chm (Help) file directly in Windows, I get the same behavior; I can search & drill down, but when I get to fields under inventory, I get the failures.

I do not believe this is related to the generic Itss Restrictions, or it would affect all help files, not just part of Inventory Management. Other Field lookups work. For example, if I go to Vendor Maintenance, I can drill down in Help to the fields and get the information without error. In fact, thus far, I have seen the problem only within Inventory Management.


But I cannot tell if part of the help file is missing or if the URLs for getting to those links are incorrect.

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