Is anyone else having any issues with this? It appears to be a conflict between Avatax and Starship.
System is Sage 100c Premium 2018 (Version 6.00.3.0); , Avatax Config shows "Sage 100, 6.00.3.0 || 2.0 DSD", StarShip Client is 18.0.3.
Some funny little nuances about this:
- Clicking the StarShip button on the Shipping Tab will invoke the StarShip Client and not create the issue.
- This only happens when Avatax is NOT the Tax Schedule of the Order.
I have tickets open with both StarShip Support (now escalated to SWK) and Avalara Support (supposedly now escalated to DSD).
Steps to recreate:
- Process a Sales Order with a Tax Schedule other than AVATAX in Shipping Date Entry.
- Ship the complete order (this is what they always do, not sure if this is a requirement).
- Click the Quick Ship button on the Lines Tab of Shipping Data Entry.
- Complete shipping and Accept.
- Print or Preview Invoices and the Sales Tax now shows as $0.00.
These issues are hard to word correctly so they'll get a response in a search engine, but I wanted to try to get this out there in case anyone else is seeing this sort of thing.