Sales Tax is blown away when processing orders in Shipping Data Entry using the Quick Ship button when using a non-Avatax Tax Schedule.

Is anyone else having any issues with this? It appears to be a conflict between Avatax and Starship.

System is Sage 100c Premium 2018 (Version 6.00.3.0); , Avatax Config shows "Sage 100, 6.00.3.0 || 2.0 DSD", StarShip Client is 18.0.3.

Some funny little nuances about this:

  • Clicking the StarShip button on the Shipping Tab will invoke the StarShip Client and not create the issue.
  • This only happens when Avatax is NOT the Tax Schedule of the Order.

I have tickets open with both StarShip Support (now escalated to SWK) and Avalara Support (supposedly now escalated to DSD).

Steps to recreate:

  1. Process a Sales Order with a Tax Schedule other than AVATAX in Shipping Date Entry.
  2. Ship the complete order (this is what they always do, not sure if this is a requirement).
  3. Click the Quick Ship button on the Lines Tab of Shipping Data Entry.
  4. Complete shipping and Accept.
  5. Print or Preview Invoices and the Sales Tax now shows as $0.00.

These issues are hard to word correctly so they'll get a response in a search engine, but I wanted to try to get this out there in case anyone else is seeing this sort of thing.