Sage 100 ERP 2016 - BI Generator Addin - Excel 2016 Crash - HP Laptop - Ultraslim Docking Station

SOLVED

So I have a user with the following setup:

     HP Elitebook 840 G4 Laptop

          Windows 10 Pro (1709)

     HP UltraSlim Docking Station (D9Y32UT)

          2 External monitors plugged into the dock

     Microsoft Excel 2016 (32-bit) (O365)

          Sage BI Generator Addin

1. The user has the laptop connected to the dock with the lid closed

2. He is using the 2 external monitors connected to the dock

3. A local Microsoft Excel document is open on one of the external monitors

          a. BI Generator addin is enabled within Excel

4. If he disconnects the laptop from the dock; Excel will freeze and then crash

5. He then has to reboot the computer before Excel will open again

Uninstalling the BI Generator Addin, then undocking does not have the issue.

Customer support pointed me here:

https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=61593&sliceId=1&isLoadPublishedVer=&docType=kc&docTypeID=DT_Article&stateId=13888&cmd=displayKC&dialogID=503397&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&openedFromSearchResults=true

They also recommended that I repair Off and then uninstall/reinstall Sage workstation on the laptop. I am working on doing the recommended steps; although I don't feel they will help.

If anyone has additional ideas I would appreciate it.

Thank you,

Shane