Hmm, this seems kinda important, so thanks for posting.  But one would think/hope Sage would include the Partners in addition to Customers on these type of e-mail notifications (attached), but I know that's just continued wishful thinking and embarrassing as we often will first hear of this stuff from our Clients.  

There was also an email communication sent out to the primary contact for all Partners on that date. If you would like to send me a Private Message with the ID number of the business, I can verify which email address the communication was sent to.

One of the biggest reasons that we made the decision to start posting all communications on Sage City, and even have the Product Updates made only on Sage City, was to address this exact concern. We had been receiving feedback that communications, for both partners and end-users, were not getting to the appropriate people. So in order to enable the appropriate people to receive those communications, we announced this change almost a year ago and have been posting every communication here.

Thanks Kathleen, I appreciate the effort to address the situation.  I still do get emails from Sage (sales / marketing material, webinar invitations...), and I have no idea if anything else is going out via email that I might be missing.  Sage is a big organization, and while you're posting communications here, other teams within Sage are doing things differently.

Maybe I'm missing something, but it sounds like you're saying it's on us to constantly check here for any posting of important/critical information.  That's crazy.  The information should simply be 'pushed' to us; we shouldn't have to 'pull' it.  Is there a way in Sage City to be notified of 'only' these important announcements?  I did find out that the primary contact on our Sage account in the Portal has been receiving these types of e-mails, but there's no way he's able to constantly forward them to the appropriate Teams within our organization for all the various products.

Btw, thank you for letting us know that the Partners' primary contact receives these e-mail notifications, because of all the complaining and requests that Partners have done over the years re: the exclusion of Partners on these e-mails that our Customers receive, this is the first time I've heard that there is in fact something being sent to the Partners.

I think I found where to subscribe, but can you please confirm if this is the proper way to be notified via e-mail for any new postings in this forum:  Looks like you go to https://www.sagecity.com/support_communities/sage100_erp/f/sage-100-announcements-news-tips, click 'More' button on right, and select 'Turn Forum Notifications On'.

Interesting points being made here.  As I am not a Partner, I could be mistaken, but I would think Partners (and the appropriate people involved) would be accessing a Sage module on almost a daily basis?  If this is the case, wouldn't it be possible to build in an icon of some type (maybe on the menu bar) that will highlight whenever an IMPORTANT communication is available on the website?  This way, any person who uses Sage would be alerted there was something IMPORTANT to review...  seems like it would make the maintenance of email addresses (for adds and deletes) much less necessary.

Yes that is the way to subscribe! This post on Sage City also talks about settings you may want to make to prevent you from getting a bunch of emails every time somebody replies to a post.

Sage maintains an active list of Partners because there are certification requirements each and every year.  For communications, the question is what list to use.

Previously technical communications were not using the full list... which is what Kathleen referenced when mentioning the decision to post updates on Sage City.  Since I am subscribed to all Sage 100 forums I see everything posted here, alleviating one category of concern for me.  Previously I was blind to a significant category of communications, that now I can access just fine.  (And I forward important things to our internal technical team...).

Posting hotfix details here and in the Sage download pages within the KB, again a big improvement to information availability which is greatly appreciated. 

The question I have now is: what other communications from Sage might I not know about (because they are sent to the primary partner contact only)?

Kevin that's a very good question. I can only speak from the Services perspective, but I will also reach out to other areas to ask that question. From a Support and Services perspective, all transnational communications for Sage 100 now go through me, and will be posted out on Sage City. For the other items, would you mind sending me the best way to contact you directly to my inbox here so that I can be sure to follow up?

I navigated to that post, but it said, "3. Unselect the email notifications for the things you do not wish to receive"

Which one do I unselect? It seems like the one to unselect is: "Replies to a thread I am subscribed to." But that seems like a bad choice, in case there are other support threads that I do want to see replies to. Is there another option I'm missing so I don't get spammed by replies to announcements?

Thanks.

I navigated to that post, but it said, "3. Unselect the email notifications for the things you do not wish to receive"

Which one do I unselect? It seems like the one to unselect is: "Replies to a thread I am subscribed to." But that seems like a bad choice, in case there are other support threads that I do want to see replies to. Is there another option I'm missing so I don't get spammed by replies to announcements?

Thanks.