Important Information and Year-End Preparation for 2020

Dear Customers

Thank you for your support of Sage EasyPay, EasyTime, ePortal and ESS.

We would like to share that as we are approaching the Peak season (End Dec 2019 to Early March 2020), you may expect longer than usual waiting time for the Premium Support Hotline. During the period, our consultants will provide advice and guide(s) to our customers pertaining to the issue raised for quicker turnaround. Callbacks will be suspended during the peak season. If you require further assistance, you may contact our training department for customised training or classroom training:

https://www.sage.com/en-sg/support/training-and-seminars/hr-and-payroll/

You may wish to check out the below articles before contacting the Premium Support:

1. Upgrading of version to 10.7.08

https://www.sagecity.com/sg/sage-easy-pay-singapore/f/sage-easy-pay-singapore-announcements-news-and-alerts/142695/announcing-sage-easypay-v10-7-08-release

2. Initialisation of Year 2020 

https://www.sagecity.com/sg/sage-easy-pay-singapore/f/sage-easy-pay-singapore-general-discussion/133610/sage-easypay-year-end-preparation-calendar-leave

3. Income Tax Processing

http://knowledge.sage.my/index.php?/getAttach/526/AA-08365/EPE+Tax+Module.pdf