Sage Africa and Middle East is building on our vision of becoming a great SaaS company and this requires a continual review of our operating model and the services we deliver to our customers. As part of that review we have decided to focus on our core business of developing, delivering and supporting innovative software solutions. This will enable us to sharpen our customer service and product proposition to your benefit.
As such, we have decided to no longer provide tax and compliance advisory services to customers in South Africa, the rest of the Africa region and Middle East from 1 October 2019.
What this means for your business
Effective 1 October 2019, Sage will no longer provide compliance (tax or regulatory) advice and/or compliance advisory services through our Customer Success (telephonic, chat and email support) and Professional Services Teams (remote and onsite consultations) for the regions and legislations below:
- South Africa: All relevant South African legislations (e.g. PAYE, UIF, SDL, ETI, Equity, BCEA, LRA and OID), regulatory bodies and revenue services submissions (EMP501 reconciliation)
- Africa: All relevant African countries legislations, regulatory bodies and revenue services submissions
- Middle East: All relevant Middle East region legislations, regulatory bodies and revenue services submissions
Going forward, Sage Customer Success and Professional Services teams will exclusively focus on providing you with world-class product technical support and advice.
We have prepared a FAQ guide to answer some of the questions you might have.
If you require any tax and compliance advice or services, please source tax and compliance advice and services from appropriately certified providers such as one of our certified business partners, your accountant or a tax practitioner. In South Africa the Tax Administration Act requires anyone providing tax advice, assisting or submitting tax returns on behalf of another person/entity to be registered as a tax practitioner both with SARS and a controlling body.
To find a business partner that has the services you require please visit our Sage website to find a business partner in your area.
Customer Success (Chat, email and telephonic support)
The Sage Customer Success team will continue to provide the high-quality technical product support that you have come to know and rely on, and our specialists are ready to help you through any technical challenges that you may encounter. We have made a variety of digital tools available to ensure you have access to product information whenever you need it.
- Sage Support Central: Visit our support pages, select your product and you will find all the digital tools available for your product. Select your product and browse for options to learn, solve or inquire or alternatively discover what's new and stay up to date with topics specific to your product
- Sage City: Join industry peers, certified partners, and Sage pros online 24/7 for answers and information. Be kept up to date with the latest product information by subscribing to the ‘Announcements, News, and Alerts’ forum for your product
- Tax.sage.co.za: The Sage Tax site provides our South African customers a platform to download the SARS tax pocket guide, view the tax table, use the tax calculator and many other helpful tools
Professional Services (Onsite and remote consulting)
The Professional Services teams will assist customers either onsite at their premises or remotely via remote desktop software. They can assist with all Sage product related queries. This will include Statutory reconciliations within the Sage application. Other services that they offer:
- In product reconciliations
- Technical audits
- Functional audits
- Data migrations
- Upgrade assistance
- Technical implementation assistance
- Architectural design recommendations
- Functional development standards and integration audits
- Functional implementation assistance
- Payroll audit
- Business analysis services
- Change management services
- HR services
- Technical maintenance
- Project management
- Project governance
If you would like more information about professional services or you would like to book a consultant, please click here.
Sage Products
Our product development teams remain fully committed to ensuring that we constantly evolve and deliver innovation within our products. We remain committed to investing in developing our products in line with regulatory requirements and best practice guidance, ensuring our solutions meet the evolving needs of our customers.
We will continue to deliver world class products and product assistance to ensure your business is enabled to grow and be successful.