Sage City Town Hall Blog

As of December 5, the global Sage CRM Community has been migrated over to Sage City, including all active users, forum posts, replies, blog posts, and comments.  Please note that the downloads, eLearning materials, and Sage CRM Knowledgebase will remain on the Sage CRM Community for now.

You can find the new location of the Sage CRM Community on Sage City by hovering over Support Groups in the main site navigation at the…

Please note that on Wednesday, September 18, starting at 9:00pm ET (6:00pm PT) and lasting until 12:00am ET (9:00pm PT), Sage City will be unavailable due to an upgrade. This means that users will not be able to log in to Sage City to post a new question, reply to an existing thread, register for a new account, or view and search existing content until after the upgrade is complete.

We apologize in advance for any inconvenience…

As of June 27, the Sage Intelligence Community has been migrated over to Sage City, including all active users, forum posts, replies, and blog posts.  You can now find your new support group and forum location by navigating to your country and then choosing the Sage product your Sage Intelligence solution integrates with. 

Listed below are the direct links to the various Sage Intelligence forums and blogs for your convenience…

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We wanted to post a quick note to thank all of our new global members from Australia, Belgium, Botswana, Brazil, France, India, Kenya, Malaysia, Morocco, Namibia, Nigeria, Portugal, Singapore, South Africa, Spain, and United Arab Emirates who joined the Sage City community last June as we expanded from our initial origins in North America. 

It has been a very successful first year in…

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Please note that on Tuesday, April 23, starting at 9:00pm ET (6:00pm PT) and lasting until 12:00am ET (9:00pm PT), Sage City will be unavailable due to an upgrade. This means that users will not be able to log in to Sage City to post a new question, reply to an existing thread, register for a new account, or view and search existing content until after the upgrade is complete…

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Effective March 21, Sage City will have one option to sign in to the community instead of the two used previously.  All users will be required to use Sage ID to sign in to Sage City as of this date.

If you already sign in to Sage City using Sage ID, then you will notice no change from the experience today.  Your password will remain the same, along with all of your Sage City account…

Please note that on Friday, February 22 from 10:00pm ET to Saturday, February 23 at 1:00pm ET, users may not be able to log into Sage City due to system maintenance. This means that users may not be able to log in to Sage City to post a new question or reply to an existing thread, nor may users be able to register for a new Sage City account until the maintenance is complete. Users will still be able to view and search…

Polska jest kolejnym krajem, który dołączył do społeczności Sage City. Wraz z Polską, Sage City wspiera obecnie 21 krajów, oferując ponad 150 grup produktowych i 265 forów. Język polski jest kolejnym dostępnym językiem Sage City, wraz z językiem angielskim, francuskim, hiszpańskim i portugalskim.

Utworzenie nowego konta w Sage City jest łatwe. Możesz zalogować się lub utworzyć konto pod tym adresem…

We wanted to take this opportunity to welcome our newest members from the United Kingdom and Ireland to the Sage City Community.  Over the last few months we have been hard at work planning the migration of users and content from the UKI Community over to Sage City.  And we are happy to report that work is now complete!  Members from our existing UKI Community who have created content or logged in during the last 12 months…

Please note that on Tuesday, November 13, starting at 9:00pm ET (6:00pm PT) and lasting until 1:00am ET (10:00pm PT), Sage City will be unavailable due to an upgrade. This means that users will not be able to log in to Sage City to post a new question, reply to an existing thread, register for a new account, or view and search existing content until after the upgrade is complete.

We apologize in advance for any inconvenience…

Please note that on Tuesday, November 6 from 9:00pm to 12:00am ET (6:00pm to 9:00pm PT), we will be performing system maintenance on Sage City which may result in the site being unavailable or slow to respond for a short period of time.  If you experience any issues during this maintenance period, we encourage you to try again in a few minutes or to wait until the maintenance is fully complete.

We apologize in advance…

Are you a North American product user and have you received a service plan renewal notice and or a message about an expired credit card? 

The Sage Customer Portal or Partner Portal let you add or update an existing credit card's expiry date and or add a new credit card entirely.  

Note: The primary contact of a client or partner account would need to have a username and password set up first in order to access the…

Please note that on Friday, August 24 from 10:00pm ET to Saturday, August 25 at 2:00pm ET, users will not be able to log into Sage City due to system maintenance. This means that users will not be able to log in to Sage City to post a new question or reply to an existing thread, nor will users be able to register for a new Sage City account until the maintenance is complete. Users will still be able to view and search…

When we started this journey five years ago, we envisioned Sage City being a friendly online “neighborhood,” where the Sage community could collaborate to help each other grow their businesses, find answers to product questions, and gain new business insights.  And indeed, in North America, it has grown to be the single place for Sage customers, partners, and colleagues to not only ask product questions, but…

We have some exciting news to share…Sage City will be going global!  To accommodate this expansion, Sage City will be completely unavailable starting on Friday, June 1 at 3pm ET and will not be available again until Sunday, June 3 at 8pm ET (a maintenance page will be displayed during this time).  As of Monday, June 4, Sage City will be available in 16 additional countries, with the creation of 80 new product groups…

Please note that on Friday, May 18 from 10:00pm ET to Saturday, May 19 at 2:00pm ET, users will not be able to log into Sage City due to system maintenance. This means that users will not be able to log in to Sage City to post a new question or reply to an existing thread, nor will users be able to register for a new Sage City account until the maintenance is complete. Users will still be able to view and search existing…

Please note that on Thursday, May 17 from 9:00pm to 2:30am ET (6:00pm to 11:30pm PT), we will be performing system maintenance on Sage City which may result in the site being unavailable or slow to respond for a short period of time.  If you experience any issues during this maintenance period, we encourage you to try again in a few minutes or to wait until the maintenance is fully complete.

We apologize in advance for…

Please note that on Tuesday, April 10 from 9:00pm to 12:00am ET (6:00pm to 9:00pm PT), we will be performing system maintenance on Sage City which may result in the site being unavailable or slow to respond for a short period of time.  If you experience any issues during this maintenance period, we encourage you to try again in a few minutes or to wait until the maintenance is fully complete.

We apologize in advance for…

Please note that on Friday, February 16 from 10:00pm ET to Saturday, February 17 at 2:00pm ET, users will not be able to log into Sage City due to system maintenance. This means that users will not be able to log in to Sage City to post a new question or reply to an existing thread, nor will users be able to register for a new Sage City account until the maintenance is complete. Users will still be able to view and search…

Please note that on Thursday, January 25 from 9:00pm to 11:00pm ET (6:00pm to 8:00pm PT), we will be performing system maintenance on Sage City which may result in the site being unavailable or slow to respond for a short period of time.  If you experience any issues during this maintenance period, we encourage you to try again in a few minutes or to wait until the maintenance is fully complete.

We apologize in advance…

Please note that on Friday, November 17 from 10:00pm ET to Saturday, November 18 at 6:00pm ET, users will not be able to log into Sage City due to system maintenance. This means that users will not be able to log in to Sage City to post a new question or reply to an existing thread, nor will users be able to register for a new Sage City account until the maintenance is complete. Users will still be able to view and search…

Please note that on Friday, August 18 from 10:00pm ET to Saturday, August 19 at 10:00am ET, users will not be able to log into Sage City due to system maintenance. This means that users will not be able to log in to Sage City to post a new question or reply to an existing thread, nor will users be able to register for a new Sage City account until the maintenance is complete. Users will still be able to view and search…

We have some exciting news to share…the platform Sage City resides on will be receiving an update this Tuesday night, July 25.

Most areas of the community will behave and look the same, with the most apparent difference being some font and slight style changes to the forums list page and thread views, along with nested conversations and “user presence”.

Here are some of the main highlights of this upgrade…

Please note that on Friday, July 21 from 10:00pm ET to Saturday, July 22 at 10:00pm ET, users will not be able to log into Sage City due to system maintenance. This means that users will not be able to log in to Sage City to post a new question or reply to an existing thread, nor will users be able to register for a new Sage City account until the maintenance is complete. Users will still be able to view and search existing…

Please note that starting on Thursday, April 20 at 10:00pm ET to Friday, April 21 at 8:00am ET and then again from Saturday, April 22 at 8:00am ET to 5:00pm ET, annual maintenance activities will be undertaken and users will not be able to log into Sage City for these two periods of time.  

This means that users will not be able to log in to Sage City to post a new question or reply to an existing thread, nor will users…