JenFen
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How do we support thee? Let us count the ways.

1 minute read time.

If your life is like mine, the only time you ever need to contact a company for assistance seems to always be after 6pm. On a Friday. Of a holiday weekend. Which is just one of the reasons why Sage offers multiple ways to get support.  Sometimes, however, having multiple options can be a bit overwhelming. That’s why we’ve created this overview to help you know where to go for assistance—and a handy URL (www.Sage.com/Resources) to bookmark for future reference.

  • Knowledgebase: 
    A treasure trove of resources, Sage Knowledgebase gives you 24/7 access to support articles and product documentation, as well as the latest software downloads and updates.

  • Community: 
    Join industry peers, certified partners, and Sage pros online 24/7 in Sage City—the best place to ask questions and share product experiences, tips, and tricks.

  • Live Chat*: 
    Want to connect with an analyst immediately? Easily (and quickly) chat online with one of our experts to troubleshoot an issue through Live Chat. 

  • Online Case*:
    Don’t have time to speak with us immediately, but would like to log your question? Submitting an Online Case is an easy way to get your matter in front of our support team while you continue with your day.

  • Training: 
    Master the best techniques to put your software to work for you with Sage University—home to on-demand learning topics and comprehensive instructor-led classes.

And the best part is there’s an easy way to remember and access the many support options available to you!  Bookmark www.Sage.com/Resources today for quick support links for all your Sage solutions and engage with Sage—online!

* Not all options are available for all products. Standard hours for most North America phone and chat support and service vary. Access to some assets require an active Sage Business Care support plan.

See Also:
Article: Sage product alerts: subscribe now to get the latest notifications
Infographic: Engage with Sage—Online
Article: “Top tips to be sure you are contacting “the real Sage” for software assistance”
Sage Kb Article: 97950 "How do I contact Sage support?"

  • in reply to FormerMember

    , my apology for the delay in reply--I somehow missed your post.  The best thing to do is to ask your question in the forum specific to your product so other users will see it and be able to offer suggestion (you can also search the product forum as well to see if someone else has already asked a similar question. To access your product-specific forum: 
    1. Choose "Support Groups" from the top navigation
    2. Choose your country
    3. Choose your product 
    4. Choose "Forums" and post your question (note, you must be logged in to post).

  • FormerMember
    FormerMember

    Is there anyone at SAGE who knows how to solve this issue? "An error occurred while moving employees' year to date  payroll information to last year. As a result, the new calendar year could not start." The problem here is that we have no employees and the payroll module is not used!!!!

*Community Hub is the new name for Sage City