• After upgrade, http://localhost/sdata/CRMj/ returns 404. Java exceptions in log file.

    We upgraded from Sage 200 2022 R1 to 2023 R1 and now we are having issues with the Tomcat component. We previously upgraded our QA environment with only minor issues. The Tomcat component and related functionality work without issue. After upgrading…
  • Tomcat Issues 2022 R2 upgrade

    Hi I have done an upgrade for Sage CRM 2022 R2 and I have issues with Tomcat. The error is as follows: 06-Apr-2023 09:53:28.875 SEVERE [main] org.apache.catalina.startup.HostConfig.deployWAR Error deploying web application archive [C:\Program Files…
  • Tomcat upload problems with Sage CRM 2022 R1 and previous versions

    Hi, A customer of mine has noticed a problem where I don't have a solution yet. I have the same behavior in my CRM system. If I save an email as a communication and then add an attachment to the communication, everything still works. OK. However…
  • Exchange Synchronization error

    Hello, We use Exchange Synchronization but the syncengine stops working intermittently at night around 1 AM ... The synchronization then starts to work again when we restart Tomcat service. This post looks similar. Here are the logs : exchangesyncengine…
  • Migration from 7.3 SP3 to 2021 R1 - Login taking a long time

    Hello, I'm trying to migrate a Client from 7.3 sp3 to 2021 R1 I've done the upgrade of 7.3 sp3 to 2018 R1 as the upgrade plan suggested. Once this upgrade completed, I've got an error about the CRM url rewriter not working properly but everything…
  • Apache Tomcat - Updates possible ?

    Hello everyone A customer asks us if it is possible to update the tomcat installation of SageCRM ? It seems there are some non-critital security updates for tomcat available and the customer would like to use them to udpate the "out-of-the-box…
  • db.properties SERVER NAME - Sourced From?

    Hi All, I thought that the server name in the db.properties files located at C:\Program Files (x86)\Sage\CRM\CRM\tomcat\webapps\crmj\WEB-INF\db.properties was sourced from the registry when the TOMCAT WebApps directories are rebuilt. Basically, I…
  • Mailchimp campaign results not synchronizing

    On a 2017R2 server the sync process for retrieving the Mailchimp campaign results is somehow not being excuted. It is possible to send the Mailgroup to Mailchimp and create and send the Mailchimp campaign but the Last sychronization is never updated…
  • Apache Tomcat SQL Statements

    Running some monitoring on our system it appears that the same two SQL queries are constantly being run against our CRM database. My belief is that they are being triggered by the tomcat services as 1. SQL is reporting that the program name is "Microsoft…
  • Proxy Configuration and Tomcat (MailChimp)

    Hey together, in Sage CRM we've got the possibility to configure a Proxy-Server where web-requests should be redirected to... However the MailChimp-Integration is not using this information. The Tomcat-Server is trying to reach the mailchimp API without…
  • More tomcat woes

    On a 7.2d system, I'm still having problems. Dashboards work fine. Data upload and data export do not. You just get an error message: CRM is unable to proceed with this data upload as the Tomcat Server appears to be stopped Tomcat is running and it…
  • Tomcat 7 Performance and Memory Usage

    Does anyone know how to increase the max memory usage allowable for CRM Tomcat? I have users complaining of slower performance on the dashboards and I think it might do better if Tomcat was allowed to use more of the Server's memory. Any help would be…
  • CRM 7.2B The Dashboard has experienced a problem. CRM is unable to proceed with this data upload as the Tomcat Server appears to be stopped.

    Hi, I am a new Sage CRM user...looking to implement inhouse as a partner. Post installation the dashboard gives the error as above. Also during test uploads, Tomcat error shows up while trying to move to step 2. I've checked similar queries in…
  • Sync Engine error

    I am baffled as to why I am getting a sync engine error while trying to sync mailboxes. During the Exchange server configuration everything is green. But when I try to sync the mailboxes, I receive a sync engine error. Not real sure why that may be…
  • Problem with Exchange Integration

    I've been trying to set up exchange integration but I've run into a road block. I'm unsure of what the problem could be and am looking for some help. I've got a connection set up and its connected to the EWS web service and sync engine and mailbox. When…
  • Two & displayed on interactive dashboard

    Hello, Wondered if anyone else had experienced this, and had a way around it? It is not critical, more esthetical, but could lead to confusion. I have a code in a selection list of H&S, the caption is 'H & S'. I write a report with the field in it…
  • The Dashboard has experienced a problem. Please contact your System Administrator.

    Hi. Firstly, I would like to say that although there are many similar posts in this community, but I have didn't found solution for my issue there. One of our clients uses Sage CRM 7.1h and recently started to use Interactive Dashboard instead of…
  • alignment from left to right?????

    Dears, How can i make sage crm alignment from left to right permanent coz when i convert it to left to right alignment when i logged it auto convert from right to left IE 9 :/
  • add link image to panel or screen

    Hi How can i do this in .net SDK i try but not work
  • Tomcat Server won't start

    Greeting and salutations to all Herbalists! Dear friends I have a tale of woe which will be familiar to most of us - the tomcat server won't start. Here's the error: Windows could not start the Apache Tomcat CRMTomcat6 service on Local Computer…
  • Can't Get SageCRm 7.3c to Install

    Recently upgraded from SageCRM v7.2b to v7.3c and it seems a number of things did not install. Tomcat will not run at all. Sage tech support dialed in and they could not fix the issue either. After the install a number of files and program files that…