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  • Mail Merge Failure when Merge more than 20 Records

    Hi. I'm hoping someone can help me. I noticed that when I try to mail merge more than 20 records to a word certificate doc, the system provides the following error: Mailmerge generation failed Exception in thread "main" com.sage.crm.core.exception…
  • Problem getting the Case fields to work with Mail Merge when using a Word Template

    Sage CRM 2017 R3 Word template is setup with fields from both Company and Case. From Company: «Comp_Name» , «Addr_Address1» , «Addr_City» , «Addr_State» «Addr_PostCode» From Case: «case_caseid» «case_createdby» (and some custom case fields that…