Sage CRM

I am in the process of troubleshooting a Sage CRM 2022 R2 upgrade. I have been trying to clear the red Xs in System Health. During troubleshooting, I have noticed that some of the logs indicate that the escalation service has not run because the system…

Someone knows a way to configure the log level for escalation service? My customer have a lot of escalations rules, triggering SQL sentences, which are recorded every time in the log, resulting in HUGE logs. At Administration -> System -> Logging…

I am getting this error when trying to log into the mailchimp section of CRM admin. Any ideas? Dec 10 2020 12:39:06.333 12932 11952 1 UserActionException,ErrMsg '12/10/202028:56' is not a valid date and time Dec 10 2020 12:39:06.334 12932 11952 1 :…

Hello All, From what I can tell there's not an outright way to do a multi-level sort for Case Lists. I've got the default Case list that I'm trying to sort primarily by a priority status (Severe, Normal, and Low w/ Severe cases up at the top) and…

On the online help, I noticed reference to Data Upload into Custom Entities: Custom entities (where available) – the information you upload will be imported exclusively into the custom entity’s table. http://help.sagecrm.com/EcoSystemHelp/EN/Administration…

My Administration screen is aligned to the right instead of the left. I am running on a 64 bit system. Any ideas?

Is it possible to hide a field without it affecting the layout of the screen? I have used hidden=true in the CreateScript area of a field and while it hides the field, it shuffles other fields across from the right to use this space.

I have created a complaint(case) handling workflow which is working fine in CRM 7.1. in order to put some management controls around how long it is taking to resolve complaints I want to set up some escalation rules using the inbuilt SLA function. I've…

Hi, We are on SageCRM 7.1.g Is there a way to identify which 2 companies were merged together? The source company is marked as deleted and all associated entities (Addresses, People, Opportunities etc) have been updated with the target company ID…