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JAVA LANGUAGE TO ADD LINK TO CASE REFID.

Posted By LaDonna lynn over 1 year ago

How do I get the link to generate back under RefID? It used to be there and it is now gone.

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0 Matthew Shaw over 1 year ago

Hi LaDonna

It's not Java Script that controls this field it is standard Stored Procedure. Was the field changed?

It MUST be a type 'Stored Procedure' NOT Text and MUST be named case_referenceid otherwise the standard Stored Procedure will not kick in and populate it with a reference number
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0 LaDonna lynn over 1 year ago in reply to Matthew Shaw

thank you!
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0 LaDonna lynn over 1 year ago in reply to Matthew Shaw

thank you!
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