CRM Communications Tab


I noticed when we are under a company profile in Sage CRM and click the communications tab - it's empty. Our filters were set to pending and I managed to figure out how to change them from pending to all (I have ZERO coding experience and SAGE CRM requiring so much back-end coding experience to change something that simple is kind of crazy to me - or we get charged $80 minimum just to answer a very quick 5 second question about how to do something.. its very frustrating as a non-profit having to use such a non-user friendly program) ANYHOW my issue now is that it's STILL not populating the communications without hitting the filter button on the side. We have some VERY not tech-savvy individuals - is there a way to change it so that the communications tab when clicked automatically populates all communications without having to click the small "filter" button off to the right side? if it requires more coding like DefaultValue = "All" to be input in a particular spot - could you please provide me with the code that would be required and precisely what box I put said code into?