I am using Sage CRM 2020 R1.
I am using the email manager service to pick up emails and create a communication in CRM. Every email has attachments.
Depending on some logic, I want to be able to send the email and attachment out to another recipient.
I am wondering if using escalations is an option for me.
I understand how to create an escalation based on the vCommunication view but I don't know if there is any way to tell CRM to include the file attachments.
Has anyone ever done this before and how?