Hi Bill

If you change the format to 'Normal (DIV)' it will resort to what you expect.

Though not sure how to change this to be the default setting - but if you mostly use email templates, you can set this up in them so when used you won't need to do SHIFT+Enter 

Hi Bill

If you change the format to 'Normal (DIV)' it will resort to what you expect.

Though not sure how to change this to be the default setting - but if you mostly use email templates, you can set this up in them so when used you won't need to do SHIFT+Enter 

Hey Matthew, thanks for the suggestion, but I am not able to get the Normal(DIV) to work correctly in an email template.  It single spaces when I am formatting the email, but when the person receives the email all of the spacing is removed.

Has anyone been able to get single spacing to work properly in an email template?

I have all users doing Shift-ENTER as a workaround.  Let me know, thanks!