Export From CRM to Excel Issue

We are using Sage CRM 2019 r2 and having an issue trying to export to Excel. 

Printing to the screen works fine.

After selecting export to excel a window opens, the windows open a white screen, and nothing else happens.

If we reboot the server the export to excel works one time.

System>Logging shows an HTTP 403 error when generating reports

  • I think this is a permissions issue. When you export the report I have a feeling it writes the file out to the file system and then you can't overwrite it if you run it again. On the library folder, just temporarily try giving Everyone full permissions on the folder and reboot and see if that solves it. If it does, either leave it like that or remove the permission again and then try and sort the permissions out for the IUSR account for that folder.