Edit Merged Document - CRM 2020 R2

With the demise of Internet Explorer 11 next year are Sage going to sort out the functionality to be able to edit a merged document in Chrome or Edge? I would imagine a lot of CRM users will want this to work in supported browsers. 

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  • Hi

    The editing of merged documents is functionality that is enabled by ActiveX. This ActiveX dependency limits the behaviour to Internet Explorer. Microsoft is ending support for Internet Explorer 11 and it is not supported on Windows 11. See: www.sagecity.com/.../advisory-sage-crm-windows-11-and-internet-explorer

    The ability to edit merged documents remains an enhancement that Sage wishes to provide for all browsers but our priority is redesigning the Email Management features for Sage CRM 2022 R2 due to be released end of July 2022. This redesign will remove all dependency on browser plugins.

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  • Hi

    The editing of merged documents is functionality that is enabled by ActiveX. This ActiveX dependency limits the behaviour to Internet Explorer. Microsoft is ending support for Internet Explorer 11 and it is not supported on Windows 11. See: www.sagecity.com/.../advisory-sage-crm-windows-11-and-internet-explorer

    The ability to edit merged documents remains an enhancement that Sage wishes to provide for all browsers but our priority is redesigning the Email Management features for Sage CRM 2022 R2 due to be released end of July 2022. This redesign will remove all dependency on browser plugins.

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