I would like to add the link <a href="tel:..." </a> to the displayed phone number on the person screen in order dial the number using an external application.
I cannot use the CTI option in the users details since the app has no cti drivers installed locally.
Is there any possibility to add this link using screen customisation or any other change?
Thank you for helping
Have you tried a browser plug-in instead? This one works with Chrome and the latest version of Edge: https://chrome.google.com/webstore/detail/telephone-number-detectio/oolkfddhhccdciigjigaghblnlkbgjki
It highlights the phone numbers and when you click on it offers to open your dialer application (you tell it which one the first time from memory).
Thank you for your reply. It seems to be a useful tool. However, it always asks me which app I want to use for dialing although I do have only one. It would be nice to tell ahead which app to use.For the first step it is a real help.
There are some changes around phone numbers coming in the Sage CRM 2021 R1 release. Its a little way off but development has already started.