I know ActiveX is eliminated from CRM 2020 version. As per https://www.sagecity.com/sage-global-solutions/sage-crm/b/sage-crm-hints-tips-and-tricks/posts/sage-crm-2020-r1-document-drop-in-all-browsers. Edit attachment is working on IE11. But I tested and not worked. Is there anyone to whom this functionality goes well with IE11?
So that I could know where I'm going wrong. Please help.
Sulfath. In the other thread I confirmed that the feature is working on my machine. I only have Sage CRM 2020 R2 on my machine but I am not aware of problems in Sage CRM 2020 R1.
Sage CRM Our customer is using SQL 2016 version so unable to update to the R2 version since it is not supported by R2.
Matthew Shaw Thanks Matthew, for testing and confirming.
The support team confirmed that the 'Edit attachment' feature is not working on the 2020 R1 Version and escalated to L3. Waiting for the response now.
Thanks Sage CRM for your valuable suggestions.
Hi, i have just testing on Sage CRM 2020 R2 in IE11 11.1.082.18362.0 and Microsoft 365 Word and the word edit DOT NOT open for me. At that happened was the 'Please do the following' text appears on the screen.
For the people who 2020 R2 edit word docs did work can you confirm the version of Word you are running as it may be a Microsoft (Office) 365 related issue?
It was working with Sage CRM 2020 R2 using IE 11.1726.17134.0 and Word for Office 365.
Yes for me also Sage CRM 2020 R2 using IE 11.1082.18362.0 and word for office 365