I know ActiveX is eliminated from CRM 2020 version. As per https://www.sagecity.com/sage-global-solutions/sage-crm/b/sage-crm-hints-tips-and-tricks/posts/sage-crm-2020-r1-document-drop-in-all-browsers. Edit attachment is working on IE11. But I tested and not worked. Is there anyone to whom this functionality goes well with IE11?
So that I could know where I'm going wrong. Please help.
Sulfath. In the other thread I confirmed that the feature is working on my machine. I only have Sage CRM 2020 R2 on my machine but I am not aware of problems in Sage CRM 2020 R1.
Sage CRM Our customer is using SQL 2016 version so unable to update to the R2 version since it is not supported by R2.
I think you need to establish whether the issue is with 2020 R1 - I am not working with 2020 R1 at the moment but my support colleagues will be. If they confirm that the feature is working on 2020 R1 (and typically they would test on a new install) with IE 11 then that proves there is an issue local to your installation.
I have the issue and I'm using CRM v2020 R1.1. and SQL 2017
I have requested local support team to confirm whether this feature is working on 2020 R1 version. Regarding 'https://help.sagecrm.com/on_premise/en/2020R1/main%20menu/Content/User/MD_TrackingDocumentsInDo.htm' it should work in R1 also. Waiting for the response.
If Matthew Shaw is also facing this problem with the 2020 R1.1 version, it might not be a local issue.
However, once I receive the response from the support I will recheck.
Matthew Shaw Thanks Matthew, for testing and confirming.
The support team confirmed that the 'Edit attachment' feature is not working on the 2020 R1 Version and escalated to L3. Waiting for the response now.
Thanks Sage CRM for your valuable suggestions.