Display of TOP content different for CRM objects and ASP or .Net pages

SOLVED

Hello team,

have the following problem with the display of TOP content.
It should be displayed as shown here with the FAV icon and extended information on the right.

This works in the ASP file and in .Net

  

But if I now go and attach an crm object that I created in the administration like here:

 

   

Then my TOP content looks like this

   

Without FAV icon and without extended informations.
But with telephone numbers in the person and company link.
Can you tell me how I can solve this problem?

Greeting Sven

  • 0

    Hi Sven,

    Did you manage to solve this yet?
    If not look at the code as to what Methods you are using to add the top content. It could be that.
    I had a look at mine and it seems to be rendering ok with the FAV icon.

  • 0 in reply to Conrad Roux

    No, I still have the problem in CRM 2020 R1.1.
    I have the problem when I add an object list for example from communication list in custom entities, I have not found a community entry for this.

  • 0 in reply to Sven Gak

    This is odd, I looked at my custom entities and they work with the fav icon even when I display a list in the context. Would you mind sharing you code for testing/replication purposes? The simpler the code the better :)

  • 0 in reply to Conrad Roux

    If you look at my screenshots and also add an object you will see that the representation does not fit.
    There is no code for this since I use the CRM functionality.

  • 0 in reply to Sven Gak

    I'll have a quick look at that. 

    Just as a side question. If this works with custom pages, why not use them? You can do it in classic ASP as it is easier to edit and you don't need to compile the code in C#. I use ASP when it's a simple page, but then use .NET when I'm building more complex pages.

  • 0 in reply to Conrad Roux

    Quite simply because
    1. Since in the communications sometimes the forwarding does not work properly after the creation.
    2. I have to recreate the filter and sorting function
    3. I would also have to recreate the pipeline, for example a ticket list.

    These are the reasons why I wanted to use the objects.

  • +1
    verified answer

    Hi Sven,

    I'm not able to replicate your issue exactly, however I am able to replicate inconsistent behavior about rendering the favorite icon in the body of the HTML. Sometimes it renders perfectly, and other times it does not. I found this to be an issue with something like the Advanced customization wizards added notes tab. 

    The notes tab does show the fav icon...but only when navigating from Summary to Notes, when going from Relationships to Notes, then it does not render the fav icon. The Notes tab is also a system function so it makes sense that it would come up on other places as well. 

    I can report this to dev for you. Sorry I took so long to respond to this.