I can view MailChimp campaign results in the aggregate from the Dashboard, but I cannot view them in the Person or Company record.
I'm using version 2018R3. Here is what the user guide says, but nothing is there. I contacted Tech Support and they suggested I pose the question here.
1. Open the Person or Company record for which you want to view the MailChimp campaign results.
You can quickly search for the record you want to open. For details, see Using Quick Find.
2. Click the Marketing tab and see the MailChimp campaign results.
Campaign Name Shows the name of the MailChimp campaign that was used to email the recipient.
Group Shows the name of the Sage CRM group that was used in the MailChimp campaign.
Status Shows if the MailChimp campaign is saved or sent. Email Open Count Shows how many times the recipient opened the email.
Clicked URLs Shows how many times the recipient clicked the links in the email.
Email Bounced Shows if the email has hard or soft bounced. For more information, see Soft vs Hard Bounces.
Unsubscribed Shows if the recipient has unsubscribed from the campaign.
Are you saying that under the Company/Person Marketing tab you don't see the MailChimp campaign table?
The table is there, but it's empty; no mailing analytics are there.
I'm not an expert on this side of things but I know that CRM syncs with MailChimp via the TomCat service.
As far as you're aware TomCat is running OK? (dashboards are working, mail merging works without issues? - both items that also use Tom at)
Is there anything appearing in either the CRM SQL/System logs or the TomCat logs?
As far as I know, TomCat is running OK. We DID have a problem with it recently, and it was fixed. Perhaps there's something else that didn't get done. I'll look into it. Thanks!