Hi Bea_1, 

Thanks for reaching out. When accessing the Sage KB after logging in, visit the top left area and click on "My Downloads" then select the product line. Once the page refreshes, scroll down to popular downloads and you'll see listings. Sage CRM 2020 R1 is listed as well as available on KB 103346. See the screenshot below.

Warm Regards,
Erzsi

Hi Erzsi

Thank you very much for your reply. I will try that.

Bea

Hi Erzsi

Thank you very much for your reply. I will try that.

Bea