Add New Escallation For Customize table (table name is : UsersPortal example)

 I tried to add new escalation for table I created it on sage CRM  (table name is : UsersPortal example) but , I cnn't added Escalation So,

When click on new escalation from advanced customize -Escalation I must choose Table Or view for table  ,I didn't find my Table name is UsersPortal

How can add  UsersPortal table on Table list in escalation ,or how can add escalation for UsersPortal table .

please help me

  • 0

    I take it that this is a custom table and it was created without making it have workflow? 

    In the UsersPortal table if it doesn;t exist already create a workflow ID column (e.g. uspo_workflowid) and then modify the Custom_Tables table within CRM and in the workflow id column put in the field you have just created against your custom table. 

    Do a metadata refresh and now you should find your table appears under the 'Table' section