I tried to add new escalation for table I created it on sage CRM (table name is : UsersPortal example) but , I cnn't added Escalation So,
When click on new escalation from advanced customize -Escalation I must choose Table Or view for table ,I didn't find my Table name is UsersPortal
How can add UsersPortal table on Table list in escalation ,or how can add escalation for UsersPortal table .
please help me