Sage CRM 2019 R1 mobile browser issue, no data loads

Question

I am having an issue with accessing CRM via a mobile browser. When navigating to the url, the login screen comes up, I can log in. But once logged in, no data displays. The mobile theme displays, but no data. Has anyone experienced this and have a resolution? Sdata is working and all the mobile views (mListCommunication, mCalendarView, mOppoListDelta, mOppoList, mPersonAllDetails, mPersonAllDetailsDelta) return data through sdata tests.

matarazzo1981 · Accepted Answer

I was able to get this resolved after reviewing a copy of the db on an environment that I know works with mobile and received the same results. I did an extensive comparison of a db that works in mobile vs. the one that does not and I discovered issues with the Device table. The device table has 3 entries that are not deleted, these are: Devi_deviceid: 1, Devi_userDescription: Desktop, Devi_BasedonDeviceID: null Devi_deviceid: 2, Devi_userDescription: Mobile device(iphone, blackberry, nokia, etc)... , Devi_BasedonDeviceID: null 
 Devi_deviceid: 5, Devi_userDescription: Desktop, Devi_BasedonDeviceID: 5 
 The issue was with the last record, devi_deviceid 5 being based on device id 5. When comparing to a good database, Device ID 5 should be based on device id 2, so after making the following update and resetting IIS, everything worked fine. update device set devi_basedondeviceid=2 where devi_deviceid=5

Sage CRM

Sage CRM 2019 R1 mobile browser issue, no data loads

Top Replies

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING